Chefsline
Register Your RestaurantSign up
Help centre

How can we help you?

Search the knowledge base, browse a topic, or chat with a real person — most queries are sorted in under 4 minutes.

Popular:RefundsLate deliveryAllergensPromo codesCancel an order

Orders & deliveries

Tracking, missing items, refunds.
  • Where is my order?
  • I'm missing an item or something is wrong
  • How do refunds work?
  • Cancel or change an order

Payment & promos

Cards, Apple Pay, codes, and Plus.
  • Update your payment method
  • Apply or remove a promo code
  • Why was my card declined?
  • Chefsline Plus benefits & cancellation

Account & security

Sign-in, devices, your data.
  • Reset your password
  • Two-factor authentication
  • Close your account & download your data
  • Recognise a Chefsline message

Addresses & delivery zones

Where, when, and how we deliver.
  • Why isn't my postcode covered?
  • Delivery instructions for your rider
  • Schedule an order ahead
  • Pickup and click-and-collect

Restaurants & menus

Allergens, dietary, restaurant requests.
  • Allergen and dietary information
  • Customise an item
  • Request a restaurant in your area
  • Why is a restaurant closed?

Gift cards & rewards

Buy, redeem, refer a friend.
  • Buy or send a gift card
  • Redeem a gift card
  • Referrals: give £8, get £8
  • Gift card terms & expiry

Asked the most this week

My order is late — what now?
Order help · 2 min read
→
A starter is missing from my bag
Refunds · 3 min read
→
How do I get a receipt with VAT broken out?
Payments · 1 min read
→
Rider couldn't find my flat — how do I add a buzzer code?
Delivery · 1 min read
→
Promo code WARM-WELCOME isn't working
Promos · 2 min read
→
How does Chefsline Plus pay for itself?
Plus · 4 min read
→

Still stuck? We're a tap away.

Real humans, in Shoreditch, every day from 8am to midnight UK time. Average reply: 3m 41s.

Email us Live chat Call us
Chefsline — Restaurants, groceries, and more. Delivered.