We collect the minimum to deliver you food you'll love — and we explain every line in plain English. No dark patterns, no hidden trackers, no sale of your data. Ever.
In short: Chefsline is the data controller for the personal information you give us when ordering food, browsing the site, or contacting our team.
Chefsline (“Chefsline”, “we”, “us”) is a company registered in England & Wales (Company No. 13578901) with its registered office at 4 Princelet Street, London E1 6QH. We are registered with the UK Information Commissioner's Office (ICO) under reference ZA821094.
If you have any questions about how we handle your data, you can email our Data Protection Officer at privacy@chefsline.co.uk or write to us at the address above.
In short: We collect what we need to deliver food to your door, process payment, and keep your account safe.
We collect the following categories of personal data:
| Category | Examples | Source |
|---|---|---|
| Identity | Name, date of birth (for restricted items) | You, when you sign up |
| Contact | Email, phone, delivery addresses | You, at sign-up and checkout |
| Order history | Items, restaurants, delivery times, ratings | Generated as you use Chefsline |
| Payment | Card last 4, expiry, billing postcode | Tokenised via Stripe — we never see the full PAN |
| Device | IP, browser, app version, crash logs | Automatically collected for security & reliability |
| Location | Approximate location for restaurant matching | You opt-in via your browser/device |
In short: Mostly to take orders, deliver food, and tell you when it's on the way. Sometimes to improve the service. Never to sell to third parties.
We rely on the following lawful bases under Article 6 of the UK GDPR:
In short: Restaurants and riders (so they can fulfil your order), payment and infrastructure providers, and authorities only when legally required.
We keep your account and order history for as long as your account is open. After you close your account:
In short: You can ask us for a copy of your data, correct it, delete it, or object to how we use it — at any time.
Under UK GDPR you have the right to:
To exercise any of these, email privacy@chefsline.co.uk. We respond within one calendar month. If you're unhappy with our response, you can complain to the Information Commissioner's Office.
We'll email you and post a notice on the homepage at least 30 days before any material change takes effect. Minor edits (typos, link fixes) take effect on publication and are noted in the changelog at the bottom of this page.
Our team replies in under 4 hours, every day from 8am to midnight UK time.
